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FAQs - Online Orders

How to order?

1. Select your items

Find the items that you wish to purchase and enter the quantity. Click Add to Cart. In the top right corner of your browser you will see the shopping cart's Items and Subtotal amounts increase each time you add a product.

2. View Cart or Checkout

In the top right corner of your browser, you can click on either View Cart or Checkout which will bring you to your Shopping Cart page. This page will give you more detailed information about your cart. On the bottom of this page you have the option to continue shopping or to checkout.

3. Checkout and Verify Order

When you click on the CHECKOUT button, you will be asked to either enter your login details if you are an existing customer, or if you are a new customer you will be asked to enter your email address (this will be used as a unique username) and password. You will then be taken to a simple 6 step process: contact details, delivery details, and payment information. You will then be asked to review your order. To complete your order, click on the finalise button.

4. Finalise Order

Once you've clicked on the finalise button, you will be brought to a confirmation page that will give you your order number and the option to print out your order.

5. Make Payment

Finally you will be asked to supply payment details via a secure server. Once payment has been completed you will be automatically sent confirmation of your order and confirmation of a successful transaction.

Sales Tax

VAT is charged on all orders.

Forgot Password?

If you have forgotten your password you can request a new one to be sent to you. Simply go to the Login/Register page and click on "Forgot your password?"

Card Security Code (CSC)

The CSC (or CVV2 number) on your credit/debit card is a security measure banks require for all transactions where cardholder is not present. Since the security code is listed on your card and not stored anywhere else, the only way to know the correct number is to physically have possession of the card itself.

Most credit/debit cards display the three digit code on the back of the card, after the card number in the signature strip.

If you cannot find your CSC please contact your card provider.


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Accepted Cards

We accept most major credit/debit cards.

Saving Payment Details

If you save your payment details it will make your Checkout process easier. Once your payment details are entered, your details will be stored in your account and you will not have to re-enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email and password.

FAQs - About Our Candles

Does Yankee Candle Company use lead wicks?

A: There has been a good deal of recent coverage in the media regarding possible health issues relating to candles containing lead wicks, some of which has unfortunately been confusing or misleading. In order to eliminate any concern or confusion on the part of our guests and consumers in general, THE YANKEE CANDLE COMPANY WOULD LIKE TO ASSURE YOU THAT YANKEE CANDLE DOES NOT USE LEAD WICKS IN ANY OF OUR CANDLE PRODUCTS. All of our products are today manufactured with pure cotton wicks that are free from lead and completely safe. At Yankee Candle we care deeply about the health and well-being of our guests and customers. After all, many of them are our own families, friends and loved ones. We are therefore firmly committed to producing high quality candle products that can be enjoyed and enjoyed safely. This has been our mission for over 30 years and we will continue to strive to offer the very best candles available.

How can I keep my candles looking their best?

A: Candles will discolour or fade when they are exposed to intense light for extended periods. We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. This may negatively affect the quality of your candles. Store your candles in a cool, dry place.

Why do candle wicks sometimes become mushroom shaped?

A: When the candle is consuming wax more quickly than the flame can burn completely, carbon deposits may develop. This will most likely occur when the wick needs to be trimmed. Blow out the flame, trim off the wick and carbon deposit and relight. Do not allow the wick trimmings or other materials to fall into the wax pool.

Do you have a candle that "eats" smoke or cooking odours?

A: All our fragranced candles will mask smoke or cooking odours. The Home Remedies range form YC contains a special patented formula that eliminates specific odours.

Can I refill my jar candle when it is empty? Do you recycle the empty jars?

A: Because glass weakens as it accumulates bumps and scratches from use, we do not recommend refilling our jars for re-use as a candle. However, they make terrific holders for all kinds of things around your home: buttons, nails, cotton balls, potpourri, seashells ... whatever small collections you may want to display. Additionally, most local recycling agencies will accept empty Yankee Candle jars with other glass jars.

How can I remove candle wax from fabric?

A: Whenever available, we suggest that you consult the laundering instructions provided by the manufacturer of the tablecloth or other fabric. Professional cleaners are also valuable sources of information.

How do you make your candles smell so authentic?

A: That's our secret! We actually have a committee dedicated to researching fragrances. Once the committee recommends a candle, a separate group of individuals from throughout our company test it for authenticity of fragrance and quality of burn.

Which is your most fragrant candle?

A: Our jar candles contain the highest percentage of fragrance oil. More fragrance is emitted from our large jar because the pool of melted wax it produces is larger.

If I wanted to use my empty Yankee Candle jar for storage, how can I remove the metal wick base?

A: This is a relatively easy process. Once all wax is removed, simply pour in enough rubbing alcohol to cover the base and allow the jar to sit for a few days. The rubbing alcohol should soften the glue and release the base. It is important that you allow the rubbing alcohol time to work and that you don't pry at the base with your hand or any object.

Why does it say to discontinue using the candle when a half inch of wax remains?

A: The glass can get hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. When this instruction is followed the glass will not get too hot. For your safety, we also recommend burning all candles on heat resistant surfaces, such as a plate or trivet.

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