Returns & Exchanges
Customer Services – Returns
We do hope that you’ll be delighted with your purchase. However, if there’s a problem, you can take advantage of our 100% NO QUIBBLES returns policy. Please see our Frequently Asked Questions section below for details.
We would recommend you obtain proof of posting and a parcel tracking reference as we cannot proceed without the product or evidence of posting.
Frequently Asked Questions about ReturnsOne or more of the items I have received is faulty, wrongly described or damaged, what can I do?
If the product is not performing as expected, please first check our safety & burning tips.
- A full refund (including all postage costs). You’ll receive your refund within 7-10 working days after we have received the item
- A replacement of the same item (depending on our stock levels)
Please note the stock returned should be in perfect resellable condition i.e. stock must be undamaged and unused.
I have received the wrong order, what should I do?
or phone us on 011 450 1614. Please send all returns to the address shown below. All items returned must reach us in resellable condition.
Can I return an item if I’ve lost the delivery note?
Please add a note with your return, it should include your name, address, customer account number and your reason for returning it. Please send your return to:
Yankee Candle South Africa
Unit 30 Sunnyrock Business Park
Our trading hours are Monday to Friday 8.00am - 4.30pm.