When will my items arrive?
Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 1400 hours.
We will try our utmost best to ensure that the products displayed on the website are correctly updated as either in-stock or out-of-stock, however, should we receive an order to which we do not have any stock we will gladly swap the item for something of the same value.
Every effort is made to shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Yankee Candle SA will contact you via email and provide a revised shipping schedule.
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
To main centers estimated delivery is around 2 – 3 business days and for outlying areas in around 3 – 4 business days.
Please note that if payment was done via credit card the order will be processed and shipped asap, for payments via EFT processing and shipping would be arranged soonest the payment has cleared.
At the time of delivery, your order needs to be checked with the courier company and all damages or shortages need to be stated on the courier delivery waybill. Should you choose not to check your order with the courier company upon delivery, claims for breakages or shortages may be forfeited.
SA counter to counter
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. Please allow 2 to 3 working days from confirmation of your order for your delivery to arrive.
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
In the event of multiple unsuccessful delivery attempts please refer to the refunds/returns policy section below whereby a handling fee would also be applicable.
Order processing will not begin until we receive a confirmed order and full payment.